We accept that at times products ordered online may not fit or for other reasons are unsuitable, we will allow any item to be returned without the customer giving a reason, on the condition that the item is as sold, in an unused and clean condition, it still has all swing tags and original undamaged packaging, all receipts must be returned with the item.
From October 11th 2019, PayPal will no longer refund their fees if an item is returned, as we use PayPal to process our credit cards, we cannot refund any fees charged by PayPal on any returned items, including credit card purchases.
Items that are to be returned for a refund, store credit or swap need to be sent back within 14 days of the customer receiving them unless a prior arrangement has been made with management.
Snow ski and snowboard boots cannot be returned once purchased online unless they are faulty as per consumer affairs guidelines.
Any item that comes back smelling of smoke or body odour will not be accepted.
The cost of returning any items must be at the expense of the customer, unless faulty.
We are happy to swap over items for a different size, for example, Apres boots.
Items such as goggles must be as new with no fingerprints or scratches on the lens.
Personal items like compression skins, socks and thermal underwear cannot be returned unless it is faulty as it is against the health regulations.
We do sell ski boots online, although they have to be fitted in store to have the lifetime fit guarantee.
If we sent the item as a freight free item, and it is returned for a refund or credit, the initial shipping fee will be taken out of any refund, unless the item is faulty.